At Premio Car Care Pty Ltd, we are committed to ensuring your satisfaction. If you encounter any issues with your product, we’re here to help. We offer a 90-day refund policy to give you peace of mind with your purchase.
Contact Information
Questions about the Terms of Service should be sent to us at support@premiocarcare.com.au or by Whatsapp at (+61 489 212 223)
If the product does not fit and we are unable to resolve the issue, we will provide a full refund.
If the product is damaged, defective, or lost during transit, we will cover the return delivery charges and provide a replacement or refund.
If you received the wrong item, we will handle the return and replacement process at our expense.
Due to the unique technology of our Spray Wipers, we have a separate refund and exchange policy for them:
If the problem is from our end:
We will cover the delivery charges if you receive a defective, damaged, or incorrect product.
If the issue is from the customer’s side:
The customer will pay for both-sided shipping costs (for returning and reshipping).
If a customer makes a false claim, we reserve the right to charge them for shipping costs.
Change of Mind – If you no longer want the product.
Misuse of Product – Items damaged due to improper handling.
Incorrect Purchase – Orders placed for the wrong product.
Incorrect Address Provided – If the customer gives an inaccurate or incomplete shipping address.
Postal Delays – Delays caused by couriers are not our responsibility.
Uncollected Parcels – Orders not picked up from the courier or delivery point.
Premio Car Care, an established Australian company, is a specialist in all aspects of wiper blades for the automotive market. With a strong commitment to excellence, we provide the largest range of wiper blades in the southern hemisphere, offering direct-to-consumer access to our extensive selection.
