At Premio Car Care Pty Ltd, we are committed to ensuring your satisfaction. If you encounter any issues with your product, we’re here to help. We offer a 90-day refund policy to give you peace of mind with your purchase.

Conditions for Refund or Exchange

Fitment Issues
 If the product does not fit and we are unable to resolve the issue, we will provide a full refund.

Product Defect or Damage
 If the product is damaged, defective, or lost during transit, we will cover the return delivery charges and provide a replacement or refund.

Incorrect Product Sent
 If you received the wrong item, we will handle the return and replacement process at our expense.

Streaking, Squeaking, or Smearing Wipers

If your new wipers are streaking, squeaking, or smearing, we recommend first ensuring your windscreen and the wipers themselves are thoroughly cleaned with warm water. Often, this really helps!
 Otherwise, if you’ve tried this and it hasn’t helped, we’re always happy to replace your wipers or organize a full refund—your choice.

Return and Exchange Process

1. Contact us via email at returns@premiocarcare.com.au or at +61 489 212 223 with your issue.
2. We may ask you to troubleshoot the product.
3. If the issue still exists, we will provide you with our return address.
4. Send the product back to us for inspection.
5. If the product meets our criteria, we will process your refund or exchange.
6. Refunds will be completed within 14 business days.

Special Refund & Exchange Policy for Spray Wipers

Due to the unique technology of our Spray Wipers, we have a separate refund and exchange policy for them:

• If a customer wants to return the Spray Wiper System, we will assess the refund amount based on our discretion.
• The Spray Wiper Kit (including connectors, pipes, and clips) is non-refundable once used, as it cannot be reused.
• The final refund amount will be determined by Premio Car Care based on the product condition and usage.

Return Shipping Costs

If the problem is from our end:
 We will cover the delivery charges if you receive a defective, damaged, or incorrect product.

If the issue is from the customer’s side:
 The customer will pay for both-sided shipping costs (for returning and reshipping).
 If a customer makes a false claim, we reserve the right to charge them for shipping costs.

Conditions Where Return or Exchange is Not Offered

Change of Mind – If you no longer want the product.
  Misuse of Product – Items damaged due to improper handling.
  Incorrect Purchase – Orders placed for the wrong product.
  Incorrect Address Provided – If the customer gives an inaccurate or incomplete shipping address.
  Postal Delays – Delays caused by couriers are not our responsibility.
  Uncollected Parcels – Orders not picked up from the courier or delivery point.

Return Merchandise Authorization (RMA) Process

• If a customer wants to return a product:
• We will create a paid shipping label and send it to the customer.